After World War II, the U.S. was the only major power with an intact economy. Deming and Juran found their quality improvement theories irrelevant to U.S. business leaders. They were interested in quantity, not quality.
Deming found a more appreciative audience in Japan, where he was conducting postwar census work. He was invited to speak about his views during a now-famous dinner in the early 1950's.
Shortly after, Dr. Deming predicted in the early 1950's that the Japanese industry would become a world-class force equal to any other country. Everyone around the world laughed. The Japanese didn't laugh . They worked hard to apply the lessons learned. Henry Ford's book on manufacturing (written decades earlier) became a Japanese best seller. There was a weekly radio program that trained workers, lead hands, supervisors, and managers on statistics and Dr. Deming's methods. It became a national hit in most Japanese homes. Drs. Deming and Juran because celebrities in constant demand as speakers and consultants.
Decades later, the Emperor of Japan awarded Dr. Deming with the highest Japanese award for a civilian in recognition for his decades of hard work and leadership he gave to the Japanese people and their government.
The Japanese business leaders listened, the rest is history.
Below is a 30 minute video about Deming's crucial actor in the History of Total Quality Management.
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5 comments:
An excellent series giving a good idea of what Deming was about. I will draw my students' attention to this site. A shame no one has commented.
Dr. Deming is indeed one of the epitomes of a sort of revolution towards quality by continuous improvement. About a decade after his passing, companies today continue to strive to get better at their businesses. Nowadays, industries and businesses can strive for certification of quality management systems for them to deliver high and standardized quality in their products and services. Then there are unbiased assitance from ISO 9001 registrar who can help in getting certified.
I am responsible for the operations of a large software development company in Mexico. All my managers will be watching this videos as I push them to understand the basics of CMM, six sigma, ITIL, etc. Thank you for posting.
This guy is exceptional,how his foresight decades ago applies to todays socio-economic progress leaves me dumbfounded..he was a product of destiny!
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